Returns & Exchanges
At Alive and Well Shop, we want you to love every piece you wear, which is why we offer a 30-day return window for all unwashed and unworn fashion items. If your fit isn't quite right, our streamlined process makes it easy to find your perfect style.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals are still attached and intact.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing